Please respond to Gary@hmgamerica.com
position:SRM Developer
location:St. Louis, MO
Duration:12 Months
Description
ITSM 7.6 Service Request Management ("SRM") Developer/Requirements
Gathering
• Work with business and IT partners to gather SR Requirements
• Provide solutions and engage Process teams to minimize custom
build outs and leverage out of the box functionality
• Design, develop, and test SR's using SDLC best practices
• Promote and test SRs through Dev, QA, and Production
• Provide production support and incident management for SRs
• Create simple to complex work flows with Remedy 7.6 SRM to fulfill
business needs
• Ensures that documented requirements meet quality standards
ITSM 7.6 Service Request Management ("SRM") Developer/Requirements
Gathering
• Work with business and IT partners to gather SR Requirements
• Provide solutions and engage Process teams to minimize custom
build outs and leverage out of the box functionality
• Design, develop, and test SR's using SDLC best practices
• Promote and test SRs through Dev, QA, and Production
• Provide production support and incident management for SRs
• Create simple to complex work flows with Remedy 7.6 SRM to fulfill
business needs
• Ensures that documented requirements meet quality standards
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Thanks & Regards
Garry
HMG America LLC
PH: 732-645-2086
E:Gary@hmgamerica.com
http://www.hmgamerica.com/
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