Desktop Support Engineer
Burlington, MA
3 Months+
Rate 18-22
Client: Inventive
Phone Hire
Position Responsibilities:
He lacked experience supporting any mobile devices beyond Blackberry
When asked for examples of challenging support situations, the examples given (such as calling his manager to receive instructions on turning on the wifi switch) were not very strong.
* Ability to troubleshoot desktop, laptop, and basic networking issues
* Proficiency with Microsoft Applications and Desktop operating systems
* Provide desktop support to 1000+ users on day-to-day issues involving MS Office functions, Windows XP/7, Virus/Spy ware, and standard applications for a user base covering multiple facilities
* Participate in special projects such as equipment moves, repair/ maintenance of network printers and Personal computers.
* Assist users in the operation of standard PC equipment and software including PCs, Printers, and peripherals as well as company standard email operation and support (Outlook, Outlook web based email, etc.)
* Able to provide timely customer follow-up and status updates until issue is resolved to ensure high level of customer satisfaction
* Some traveling may be required
* Heavy lifting required (computer equipment)
* Duties as assigned by Manager
Desired Skills & Experience:
* A+ Certification and Network+
* Direct Customer Support
* Troubleshooting
Thanks&Regards
bikram
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