Hello,
Hope you are doing fine!!
Please review the requirement and if you are interested then reply back with your consultant resume and contact details ASAP to rajit@hmgamerica.com
Job Title : ITIL Process Analyst
Location : Franklin Lakes, NJ
Duration : 6 Months
Job Description:
· Identify gaps and differences in existing processes relative to the workflow in ITSM 7.6
· Work with Corporate Trainers to provide content for training
· Typical responsibilities include complex data mining, trend analysis, metric and report production, process maturity and compliance assessment, process flow charting, and iterative process activities
· Influences stakeholders that cross multiple functionalities for process development, implementation, and support.
· Drives creation of process requirements, functional requirements, and validation of solutions.
Requirements
· Candidate must have a strong understanding of ITIL processes. Specifically Incident Management and Service Request Fulfillment
· Strong understanding of BMC ITSM 7.6 Remedy tool
Have an excellent working relationship with Global Process Owners and Process Management team.--
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